Login
or
Register

Terms & Conditions

PAYMENT POLICY

lulaland processes your payment via Paypal. You will receive the order detail and confirmation via e-mail after you place the order.

OUT OF STOCK POLICY

If you ordered an item that happens to be out of stock, we will notify you via e-mail. Any changes will be reflected in your order total as well as your shipping confirmation.

PRIVACY POLICY

We do not sell or share any customer information with third parties. Our online security provides ordering with maximum security and privacy.

SHIPPING POLICY

Orders placed Monday-Friday before 5 PM EST (excluding holidays) will ship within 2-3 business days pending availability and credit verification. All orders placed after 5 PM EST will begin processing on the next business day.

We are not responsible for any delays in weather condition, local delivery errors or international custom clearance. We are not responsible for any type of lost, accidents and damages after delivered by our shipping carriers.

SHIPPING COSTS

Shipping costs are based on the total price of your merchandise.

Clothing Domestic Shipping:

*FREE SHIPPING IN ORDERS OF $100 or more!

*$8 Flat Rate for -$100 orders on clothing

*Party Supplies Shipping: $3 per product

We use USPS Fist Class for domestic delivery, and therefore are unable to deliver to APO/FPO addresses, as well as P.O. Boxes.

If you prefer other shipping methods, please contact us to hello@lulaland.net

*DELIVERY TIMES DO NOT INCLUDE SATURDAYS, SUNDAYS AND HOLIDAYS.

International Shipping :

up to $300 : $25.00

$300~500 : $30.00

$500~700 : $35.00

$700+ : $40.00

We use USPS First Class International service for international orders.

The receiver will be responsible for all taxes and customs duties, if they apply. Overseas deliveries are subject to local import duties and taxes which are payable by the customer upon receipt, and maybe affected by Customs and Excise delays.

EXPRESS SHIPPING

Please contact us for rush orders. e-mail address is hello@lulaland.net

lulaland is not responsible for international shipments lost in transit.

*DELIVERY TIMES DO NOT INCLUDE SATURDAYS, SUNDAYS AND HOLIDAYS.

TAX

Sales tax is charged to customers who are New York State residents in clothes valued $110 or more and party supplies and accessories.

GIFT WRAP

Please email us after you placed an order. hello@lulaland.net / No gift wrap for all discounted merchandise.

RETURN POLICY

Returns are accepted for store credit or equal merchandise only. Returns must be made within 20 days of order date and they must be pre-authorized by email prior to sending merchandise back, no exceptions. Returned merchandise must be unworn, unwashed and in its original packaging. We do not refund shipping fees. Please keep in mind that all shipping cost is on customers. If you have any questions, please email us at hello@lulaland.net

All sale merchandise is final sale: No returns, No exchanges, or No store credit given.

Damage/defect claims must be claimed within 5 business days of package arrival. We do not accept returns after 20 days from receipt of purchase. Please send us back your purchase with a copy of invoice or receipt.

LULALAND INC

Attn: Online Return / Exchange

61 Greenpoint Avenue SUITE 306

Brooklyn, NY 11222

Please note, you are responsible for the cost of shipping merchandise back to us and the new shipment of your exchanged product. We are not responsible for missing packages. Once we have received your return we will process store credit or exchange within 5 business days.

STORE CREDIT

No expiry date. Please keep the original store credit.

PRODUCT DESCRIPTIONS

lulaland’s descriptions and photographs of the products attempt to be as accurate as possible. However, lulaland does not warrant that product descriptions or other content of any lulaland services is accurate, complete, reliable, current, or error-free. If a product offered by lulaland itself is not as described, your sole remedy is to return it in unused condition. We reserve the right to make changes to our site, policies, service terms and coditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

GENERAL INQUIRIES

We are here to help! Please email us to: hello@lulaland.net

Comments are closed.